One of the benefits of machine learning is its ability to create a personalized experience for your customers. This means that a Conversational AI platform can make product or add-on recommendations to customers that they might not have seen or considered. AI technology can effectively speed up and streamline answering and routing customer inquiries. More and more businesses are beginning
A chatbot can ask your customers what language they prefer at the start of a conversation or determine what language a customer speaks by their input phrases. Chatbots can also automate cross-sell and upsell activities, in addition to providing support assistance. For instance, businesses using the WhatsApp API can build a bot over the platform to send customers proactive messages.